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Headshot of Aimee Collier, Lead Service Management Consultant

Aimee Collier

Lead Service Management Consultant · she/her

Aimee leads CDS's Service Management team, the enabling team that runs managed services for clients on Run engagements. A service manager with more than nine years in the discipline, she owns how CDS delivers service management day to day and the standards that keep it consistent across every client.

In Aimee's words

I've been with CDS since 2014 and have had the great opportunity to work with some amazing companies that are really making a difference to the public's safety, security and wellbeing, which really supports the Simon Sinek "Find your why"! I'm really passionate about how we can all work together and bring that #OneCDS to life, ensuring we break down any blockers and provide the best service we can to our clients.

Outside of CDS you'll find me watching Formula 1. Just don't get me started on Abu Dhabi 2021!

What Aimee focuses on

  • Leading the Service Delivery Management function day to day, and owning SLA performance across managed-service clients
  • Leading the response to major incidents on high-profile services
  • Maintaining CDS's ISO/IEC 20000-1:2018 certification, including the processes, the audits and the evidence behind it
  • Managing suppliers and third parties in the support chain, and developing the team

Background

Aimee has spent her CDS career in service management, growing from analyst to leading the function, across public sector clients including policing and defence and private sector clients in areas such as financial services and travel. She has played a central role in achieving and maintaining CDS's ISO/IEC 20000-1:2018 certification, leading process design and supporting external BSI audits as a subject matter expert. She is ITIL-trained across v3 and v4.

Strengths

Incident and major incident management · problem management · service level management · continual service improvement · ISO/IEC 20000-1:2018 governance and auditing · supplier management · developing the team

Get in touch

Service Management runs across every Run engagement. To talk about managed service, service transition, or anything service management, reach Aimee at aimee.collier@cds.co.uk.